You’re in the right place
for outsourced fulfillment services. Pick, pack and ship services, kit assembly, collating and literature fulfillment − with millions of shipments handled, outsourcing your fulfillment services with The Jay Group results in lower program costs and faster delivery.Find out more

You’re in the right place
for outsourced contact center & customer care. Customer service, order processing, E-care and help desk, upselling and cross-selling − our Contact Center offers USA-based service 24/7, 365 days a year. We operate stand-alone programs or integrate our fulfillment services for increased efficiencies and easier program management.Find out more

You’re in the right place
for print-on-demand & digital print solutions. Internet-enabled print-on-demand, full variable data integration, digital asset management and literature fulfillment − our cost-effective digital print solutions will deliver your message along with added flexibility and customization.Find out more

Learn About Us

Learn how the Jay Group has been making outsourcing and fulfillment easier for our clients for over 45 years. About Us >

News & Resources

The Jay Group rejoins ERA

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Representing a more-than $300-billion market, the Electronic Retailing Association (ERA) is the only trade association that represents the global leaders of the direct-to-consumer marketplace. ERA's mission is to drive, grow, and shape the future of electronic retailing.   Photo & News

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Fulfillment Services:

A great fulfillment company does more than just pick, pack, and ship your products to your customers.   We fulfill your customers’ expectations as well. Through sophisticated warehouse management and a highly trained staff, we make sure that the fulfillment operation is fast, reliable and accurate. With experience in a variety of industries including pharmaceuticals, financial services, building products, and consumer goods, we can provide the fulfillment services that are right for you.

Contact Center & Customer Care:

The Jay Group provides 100% domestic based customer service and contact center solutions. We offer retail customer support, tier 1 and tier 2 technical support, as well as outbound call campaigns. Our inbound call center agents act as true representatives of your brand over the phone, ensuring that your customers receive the highest level of service and support. Additionally, our contact centers are PCI Compliant, so your customers’ personal information is treated with the security it deserves.

Contract Packaging & In-Store Merchandising:

The Jay Group can handle your promotional packaging needs with shrink wrapping, banding, on-packs, labeling, or club store/co-branded packaging and displays. More importantly, we make the contract packaging process a seamless part of your logistics process by coordinating receipt of your products directly from your manufacturing facility and then delivering the finished product to a retail distribution center or directly to your customers. Additionally, we have an award-winning team capable of providing you with unique and effective point of sale displays.

Third-Party Logistics:

A streamlined and efficient supply chain is of the utmost importance. We’ll coordinate the most cost-effective methods for warehousing and distributing your products while analyzing the entire supply chain before the merchandise even reaches our doors. Our third party logistics team can ensure you’re getting the most from your supply chain by managing your inbound and outbound freight, including small parcel shipment. Furthermore, we can provide a variety of distribution services, including both retail and wholesale.

Value Added Services:

We also offer additional services that supplement our core capabilities, including: